For three weeks this July, 30 seniors took part in a digital literacy program coordinated by SSSBC in partnership with Century House and New Westminster Public Library. The LinkAges Digital Literacy initiative was made possible thanks to a grant from the federal government’s New Horizons for Seniors Program.

“LinkAges was designed to address a critical gap in digital access and confidence among isolated older adults,” said SSSBC’s Support Services Program Manager Paul Campbell. “The program provided each participant with a free tablet and stylus, hands-on instruction in small peer-supported groups, and guidance on essential digital skills including internet safety, email, video calling, and using key apps and online services. Sessions were made accessible with transportation via the SSSBC shuttle, printed materials, and light refreshments to help create a welcoming environment.”

The program has opened up new worlds for its participants.

“I learned so much over the three weeks about the benefits of using a tablet,” said Eleanor. “One of the most valuable things I learned was how to bank online safely, something I used to feel quite nervous about. A big learning moment for me was finding out that with a SIM card, a tablet can be used to make free calls and take pictures. Using apps like Google Meet or WhatsApp, you can talk to people all over the world and even see them while you chat.”

Twelve volunteers (a mix of youth and seniors) supported the instruction, and follow-up support is ongoing through drop-in sessions at both Century House and the library. To help sustain the momentum of learning and connection fostered through the program, a follow-up lunch is planned for this month. The goal is to give participants a few weeks to independently use their new tablets, apply the skills they learned, and gain real-world experience with the tools and apps introduced during the sessions. This lunch will offer more than just a social gathering—it will be a space for reflection, troubleshooting, and celebration. Participants will share successes, stories, or challenges they’ve experienced since the program ended. Whether it’s sending their first email, joining a video call with family, or encountering a technical hiccup, the lunch will allow for peer support, continued learning, and reinforcement of skills in a relaxed and encouraging environment.

“By reconnecting the groups in this way, we hope to foster lasting confidence and digital independence—and potentially plant the seeds for an ongoing learning community,” added Paul. “This successful pilot positions LinkAges as a scalable model for digital inclusion that bridges generations, reduces isolation, and supports aging in place.”